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FAQ2021-05-21T17:39:31-06:00

FAQs

  • FRONT DESK HOURS:
    Summer: Daily from 9am – 5pm
    Winter: Daily from 7:30am – 10:00pm

  • ARRIVAL:
    Check-in instructions are sent 3 days before arrival

    CHECK-IN: 5:00PM
    CHECK-OUT: 10:00AM

    AFTER HOURS CHECK-IN PROCESS:
    If you arrive after the Front Desk is closed, please refer to your Pre-Arrival Letter which will be emailed approximately 3 days prior to your arrival.

  • LUGGAGE:
    Bell carts are available in the garage.

    You can ship luggage or packages before you arrive and we will place it in the unit upon arrival. Please ensure the name on the shipping label matches the name on the lodging reservation.

  • AIR CONDITIONING:
    Equipped in all residences and bedrooms.

  • SMOKING:
    No smoking is allowed on the property

  • RESORT FEES & TAXES:
    5% guest service fee
    9.8% lodging tax

  • PARKING:
    Self-Parking.
    Heated, underground, and secure garage.
    $50 per car per day.

  • PETS:
    No pets allowed

  • HOUSEKEEPING:

    One complimentary “Mid-Week Clean Service” is included on stays of 7 nights or more. We request that guests be absent while our housekeepers clean the home.

    Description of Services Available:

    – Mid-Week Clean – Includes changing of the bed linens and towels, removing trash, light cleaning of kitchen and bathrooms, loading of the dishwasher (but not unloading), dusting, and vacuuming traffic areas as needed.