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FAQ2020-11-02T08:51:39-07:00

FAQs

  • FRONT DESK HOURS:
    Summer: Daily from 9am – 5pm
    Winter: Daily from 7:30am – 10:00pm

  • ARRIVAL:
    Check-in instructions are sent 3 days before arrival

    CHECK-IN: 5:00PM
    CHECK-OUT: 10:00AM

    AFTER HOURS CHECK-IN PROCESS:
    If you arrive after the Front Desk is closed, please refer to your Pre-Arrival Letter which will be emailed approximately 3 days prior to your arrival.

  • LUGGAGE:
    Bell carts are available in the garage.

    You can ship luggage or packages before you arrive and we will place it in the unit upon arrival. Please ensure the name on the shipping label matches the name on the lodging reservation.

  • AIR CONDITIONING:
    Equipped in all residences and bedrooms.

  • SMOKING:
    No smoking is allowed on the property

  • RESORT FEES & TAXES:
    5% guest service fee
    9.8% lodging tax

  • PARKING:
    Self-Parking.
    Heated, underground, and secure garage.
    Complimentary with your stay.

  • PETS:
    No pets allowed

  • HOUSEKEEPING:

    A complimentary “Mid-Week Clean Service” is included on stays of 7 nights or more during the ski season. We request that guests be absent while our housekeepers clean the home.

    Limited housekeeping services may be scheduled based on availability. Please contact us at 1-888-213-6856 in order to schedule additional services at least 14 days prior to arrival and we will email you an updated confirmation letter with the new total cost.

    Description of Services Available:

    – Daily Trash Removal and Fresh Towels.
    – Daily Tidy Housekeeping Service – Includes making of beds, fresh towels, removing trash, loading of the dishwasher (but not unloading), and general tidying of the home.
    – Mid-Week Clean – Includes changing of the bed linens and towels, removing trash, light cleaning of kitchen and bathrooms, loading of the dishwasher (but not unloading), dusting, and vacuuming traffic areas as needed.