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FAQ2020-04-08T11:24:56-06:00

FAQs

  • FRONT DESK HOURS:
    Summer: Daily from 9am – 5pm
    Winter: Daily from 8am – 6pm

  • ARRIVAL:
    Check-in instructions is sent 3 days before arrival

    CHECK-IN: 5:00PM
    CHECK-OUT: 10:00AM

    AFTER HOURS CHECK-IN PROCESS:
    If you arrive after the Front Desk is closed, please refer to your Pre-Arrival Letter which will be emailed approximately 10 days prior to your arrival.

  • LUGGAGE:
    Bell carts are available in the garage.

    You can ship luggage or packages before you arrive and we will place it in the unit upon arrival. Please ensure the name on the shipping label matches the name on the lodging reservation.

  • AIR CONDITIONING:
    Equipped in all residences and bedrooms.

  • PARKING:
    Self-Parking.
    Heated, underground, and secure garage.
    Complimentary with your stay.

  • PETS:
    No pets allowed

  • HOUSEKEEPING:
    Complimentary “Tidy Housekeeping Service” is provided every other day during the winter ski season months.

    SPRING/SUMMER/FALL: On stays of 7 nights or more, a “mid-week” Cleaning and Linen Change will occur on the 3rd or 4th day of your visit. Additional “Trash & Towels,” “Daily Tidy,” and “Mid-Week cleaning” services may be arranged for an additional fee. Personalized maid service is also available at the rate of $35 an hour. To request additional services, please contact Reservations at 1.888.213.6856 at least seven days prior to your arrival.

  • SMOKING:
    No smoking is allowed on the property

  • RESORT FEES & TAXES:
    5% guest service fee
    9.8% lodging tax