FAQs

FRONT DESK HOURS:
– Summer: Daily from 9am – 5pm
– Winter: Daily from 7:30am – 10:00pm

ARRIVAL:
Check-in instructions are sent 3 days before arrival

CHECK-IN: 5:00PM
CHECK-OUT: 10:00AM

AFTER HOURS CHECK-IN PROCESS:
If you arrive after the Front Desk is closed, please refer to your Pre-Arrival Letter which will be emailed approximately 3 days prior to your arrival.

LUGGAGE:
– Bell carts are available in the garage.
– You can ship luggage or packages before you arrive and we will place them in the unit upon arrival. Please ensure the name on the shipping label matches the name on the lodging reservation.

AIR CONDITIONING:
– Equipped in all residences and bedrooms.

SMOKING:
– No smoking is allowed on the property.

MANAGEMENT COMPANY:
East West Hospitality

RESORT FEES & TAXES:
5% guest service fee
10.3% lodging tax

PARKING:
– Self-Parking
– Heated, underground, and secure garage
– $50 per car per day

PETS:
– No pets allowed

HOUSEKEEPING:
– One complimentary “Mid-Week Clean Service” is included on stays of 7 nights or more.
– Mid-Week Clean (additional fee) – Includes changing of the bed linens and towels, removing trash, light cleaning of kitchen and bathrooms, loading of the dishwasher, dusting, and vacuuming traffic areas as needed.
– We request that guests be absent while our housekeepers clean the home.

ADA FEATURES:
– Elevators with braille are available throughout the building.
– Fire alarms that are visual and audible.
– Braille is located on the residence door to identify the unit.
– Pool lift available at both indoor pool and outdoor hot tub.
– Two ADA-equipped units: W202 (1 bedroom) and E207 (2 bedroom). Please inquire when booking.